See below my response:
Thank you for your prompt response. I also hope we will reach a conclusion, as I do not want to go to court either. However, based on the treatment I have been subjected to by RAI, I am skeptical any conclusion will be reached locally. I can only imagine what kind of ethical and medical standards the RAI team follows if they can make a medical decision regarding a patient’s health looking at a fax communication and reaching a “remote-verdict” contradicting the doctor in the hospital’s verdict – the person who actually sees the patient in person.
I have contacted Generali PPF because I hold the Generali Group to much higher standards than I hold RAI Asigurari, and I thought it is important for you to know the approach the team in Romania is taking when dealing with customers. Unfortunately, on the Romanian insurance market, such practices are common (with many other companies, not only RAI), and I feel I have not only the financial incentive to follow this through, but also the moral duty to raise awareness about issues that can potentially affect people’s most basic asset – their health.
Again, thank you for your response, and please, act on the values of the Generali group, of which two come to mind from the Generali website:
“We are committed to promoting mutual respect and social responsibility”
“emphasis on clients and their needs, searching for the optimal solution to satisfy them both by supplying high quality products and services as well as by providing them with transparent and thorough information.”
I will keep posting updates.